The tourism industry is undergoing dramatic change: consumers are now calling the shots.
It’s down to the invention of new technologies and the sharing economy, which have given customers flexibility, control and new expectations.
It’s a complex environment. Fast-moving. And the industry is responding. It’s engaging more with customers and integrating technology into revised business models.
Just as airlines are reaching out to passengers on social media, so hotels are enhancing guest experience through digital check-ins and room customisation. And innovative businesses – restaurants, travel agencies, sports and entertainment venues – are working together to offer clients a seamless and personalised experience.
This shift to a consumer-led economy brings challenges and opportunities for the industry.
Grant Thornton’s global network of industry specialists will help you navigate the changing business environment.
We take a proactive and collaborative approach, working alongside you in order to understand your challenges, your growth ambitions and your commercial context. Our advice is tailored, responsive and agile.
To learn more about our services for tourism industries, please contact us.